General Refund Policy

If students officially withdraw on or before the 14th day of the term, the tuition fee paid will be credited to your student account, less the $200 non-refundable tuition deposit ($100 for the Spring/Summer term). The registration fee and ancillary fees are non-refundable after the first day of class and will not be carried to a subsequent term after this date.

How to Request a Refund

It is the responsibility of the student to initiate the process of receiving an eligible refund by contacting Student Accounts ([email protected]). In your email, please ensure you provide your name and student number when requesting a refund.

General Refund Policy:

New International Students in their first or second term of study should refer to our International Student Refund Policy on eligibility. All refunds MUST be submitted via the International Student Withdrawal and Refund Request Form.  

If returning International Students (3rd term or higher) officially withdraw on or before the 14th day of the term, the tuition paid will be credited to your student account, less the $1,000 non-refundable tuition deposit. The registration fee and ancillary fees are non-refundable after the first day of class and will not be carried to a subsequent term after the date. Tuition is non-refundable after the 14th day of the term. Please submit your refund request via the International Student Withdrawal and Refund Request Form. 

Processing times for refunds vary, but you can expect a minimum of 8-10 weeks from the date Algoma University receives your request and ALL required documentation. 

 

Refund Appeals:

An applicant or international student wishing to appeal a refund decision must do so following the Financial Relief and Appeals Process. Applicants and international students must submit their claim within one (1) academic year of withdrawal. It is imperative to note that disputing a refund does not guarantee a favorable outcome. All decisions rendered by the Financial Relief and Appeals Committee are FINAL with no further right of appeal.

 

Returning Student Course Withdrawal

This refers to the date that returning students can withdraw from a course(s) and receive a credit for the course(s) to your student account. This does not apply to the admission deposit.

• • Prior to paying a deposit, students can defer their offer of admission once to the next available intake with no formal reason required.  
  • Once a student has paid the deposit for a program, the student may defer starting the program to future semesters as many times as the student’s wishes with no formal reason required.  
    • Deferral of admissions are subject to program availability, campus availability, and seat availability at the time of the request. Deferring an offer of admission does not guarantee a seat in the preferred program, campus, or intake and may result in receipt of an alternate offer.

If you would like to defer your admission, please fill out the Deferral Form.

Please Note:

• • No processing fees will be charged. The deposit will be kept in your student account for the next available intake. 

Under no circumstances will international scholarships be deferred. Students must accept the terms and conditions of admission and the scholarship awarded for the year the offer was made. Please refer to International Scholarships for more information.

The steps below outline our international refund process and how your refund will be deposited to your bank account once Algoma University has finalized processing your refund. 

1. You will receive an email from PayMyTuition ([email protected]). This email will provide further instructions on how to complete your refund:

2. You may choose to deposit the funds into someone else’s bank account. When you are directed to the PayMyTuition refund form, you will have the option within the Beneficiary Information tab to select someone else as the recipient and input their bank information.

3. Enter beneficiary details: Complete the online refund beneficiary instruction form which requires currency, identification documentation (either a passport or driver’s license), banking and beneficiary information.

4. Complete verification: Upon receipt of your completed beneficiary instructions, PayMyTuition will verify your request for accuracy. They will complete fraud and compliance checks to comply with various anti-money laundering and compliance laws.

5. Payment confirmation: PayMyTuition will send you a confirmation email once your beneficiary information has been verified and approved. You will receive a PDF summary that is password protected. This PDF can be accessed using the bank account number that you provided in Step 2 as the password.

6. Refund processed: Once your refund has been processed, you will receive a notification that your refund is complete. Please allow 3-5 business days for the payment to be deposited into your account.

If you encounter any difficulties with your refund, please contact [email protected] for assistance.

The Financial Relief & Appeals Committee (FRAC) is an ad-hoc committee of Algoma University consisting of employees from Finance & Planning, Student Success and the Office of the Registrar.

The main mandate of the committee is to consider financial appeals from students who are experiencing financial difficulties due to an exceptional circumstance or there are exceptional circumstances surrounding their request for a refund, withdrawal or continued education.

Students who are experiencing financial difficulties or any of the other scenarios as indicated in this procedure are able to submit their case to the committee. Please read the Financial Relief & Appeals Process CAREFULLY before applying.

25W FRAC Submission Deadline: November 8, 2024