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IT Services

The Innovation & Technology Services department is responsible for all computing resources on campus. We offer a wide range of support and services to Algoma U students, staff and faculty.

Service Desk Portal

For service requests and incidents, or, if you have any technology related questions, please visit our service desk portal listed above.

Our Vision

To empower a culture of technological innovation and collaboration within the Algoma University community.

Our Mission

To meet the needs of the Algoma University community by delivering innovative technological solutions and first-class customer support.

Contacting us

Brampton Campus:

Welcome Centre, IT Service Desk, (A-101), 24 Queen St E

(905) 415-0100 x3518

Helpdesk hours are 8:00 am-7:30 pm (Monday-Friday),
and 8:00 am – 5:00 pm (Saturday – Sunday).

Sault Ste. Marie Campus:

On-Campus: x4450

Local Phone: (705) 946-7360

Toll-Free Phone: (888) 902-7866

Helpdesk hours are 8:00 am-7:30 pm (Monday-Friday),
and 12:00 pm-4:00 pm (Sunday).

Regular hours for senior IT staff are 8:00 am-4:00 pm (Monday-Friday).

student joining a virtual meeting and taking notes
Student FAQs

Since online learning is new the many of our students, we want to make sure that students are comfortable with the transition of moving to online courses. On this page, you will find answers to frequently asked IT questions.

Learn More
Room Technology
ComputerProjectorDVD/VHSAudioVideo ConferenceAudio Conference
BT 203Classroomyesyesyesyesyesyes
BT 305Classroomyesyesyesyesnono
BT 400Classroomyesyesyesyesnono
NW 200Classroomyesyesyesyesyesyes
NW 101Labyes (10)nonononono
NW 103Labyes (15)yesnoyesyesno
NW 104Labyes (15)yesnoyesnono
NW 105Labyes (24)yesnoyesnono
NW 306Meetingnoyesnonoyesyes
WW 101Classroomyesyesyesyesnono
WW 102Classroomyesyesyesyesnono
WW 103Classroomyesyesyesyesyesno
WW 105Meetingnoyesnononono
SH 300Classroomyesyesyesyesnono
SH 307Classroomyesyesyesyesnono
SH 509Classroomyesyesyesyesnono
SH 510Classroomyesyesyesyesnono
EW 200Classroomyesyesyesyesnono
EW 204Classroomyesyesyesyesnono
EW 205Classroomyesyesyesyesnoyes
EW 206Classroomyesyesyesyesnono
Computer Lab Rentals
  • 15-Seat Lab, Half Day – $200
  • 15-Seat Lab, Full Day – $350
  • 24-Seat Lab, Half Day – $250
  • 24-Seat Lab, Full Day – $400

Note: If you have additional software to install, you must have the appropriate licenses, and there is an additional $100 fee for the software installation.


Video Conferencing Pricing
  • NW 306 Board Room – $250 + Standard Room Rental Fee (Call)
  • NW 200 Ampitheatre – $250 + Standard Room Rental Fee (Call)
  • WW 103 Classroom – $250 + Standard Room Rental Fee (Call)

Note: For evening or weekends, additional fees may apply if IT-support is required.


Classroom and Meeting Rooms Rentals
  • Classrooms – $150
  • Meeting rooms – $75
  • Shingwauk Auditorium – $200
  • Doc Brown Lounge – $200
  • Great West Life Amphitheatre- $400 (full day) $200 (half day)

Note: For evening or weekends, additional fees may apply if IT-support is required.

John Peters – Director of Technology & Innovation
W. (705)-949-2301, x4420 / M. 705.987-3550 ([email protected])

Rasheed Boustani – Manager, IT Service Operations
W. (905)-451-0100 x3522 / M. 289.544.5262 ([email protected])

Rose Taylor – Manager, IT Projects and Development
W. (705) 949-2301 x4412 ([email protected])

Christopher McBride – Senior Application Developer
W. (705) 949-2301 x4418 ([email protected])

Lindsay Aceti – Senior Business Intelligence Developer
W. (705)-949-2301 x4409 ([email protected])

Codey Boss – Senior Application Developer
W. (705)-949-2301 x4421 ([email protected])

Harshit Sharma – Application Support Specialist
W. (705)-949-2301 x4432 ([email protected])

Craig Diotte – Infrastructure Architect
W. (705) 949-2301 x4414 ([email protected])

Keith DeConto – Network and Security Architect
W. (705) 949-2301 x4415 ([email protected])

Richard Belair – Systems and Network Administrator
W. (705)-949-2301 x3162 ([email protected])

Dorinda Diotte – Systems Administrator – Media and Communications
W. (705)-949-2301 x4416 ([email protected])

Siobhan Rasheed – Service Desk Specialist
W. (705)-949-2301 x4433 ([email protected])

Glenn Driver – Service Desk Specialist
W. (705)-949-2301 x4431 ([email protected])

Emmanuel Akpan – Service Desk Specialist (Brampton)
W. (705)-949-2301 x3517 ([email protected])

Innovation & Technology Services is located on the third floor of the Information and Communications Technology (ICT) Wing at Algoma University in room NW303.  Our IT Helpdesk, which is the first point of contact for all IT-related inquiries, is on the same floor in the Wishart library.