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IT Services

The Information Technology Services department is responsible for all computing resources on campus. We offer a wide range of support and services to Algoma U students, staff and faculty.

Service Desk Portal

For service requests and incidents, or, if you have any technology related questions, please visit our service desk portal listed above.

Our Vision

To empower a culture of technological innovation and collaboration within the Algoma University community.

Our Mission

To meet the needs of the Algoma University community by delivering innovative technological solutions and first-class customer support.

Contacting us

For service requests and incidents, or, if you have any technology related questions, please visit our service desk portal at http://servicedesk.algomau.ca/

On-Campus: x4450
Local Phone: (705) 946-7360
Toll-Free Phone: (888) 902-7866

Our regular Helpdesk hours are 8:00am-8:00pm (Monday-Thursday), and 8:00am-4:00pm (Friday).

Regular hours for senior IT staff are 8:00am-4:00pm (Monday-Friday).

student joining a virtual meeting and taking notes
Student FAQs

Since online learning is new the many of our students, we want to make sure that students are comfortable with the transition of moving to online courses. On this page, you will find answers to frequently asked IT questions.

Learn More
Room Technology
ComputerProjectorDVD/VHSAudioVideo ConferenceAudio Conference
BT 203Classroomyesyesyesyesyesyes
BT 305Classroomyesyesyesyesnono
BT 400Classroomyesyesyesyesnono
NW 200Classroomyesyesyesyesyesyes
NW 201Labyes (10)nonononono
NW 203Labyes (15)yesnoyesyesno
NW 204Labyes (15)yesnoyesnono
NW 205Labyes (24)yesnoyesnono
NW 306Meetingnoyesnonoyesyes
WW 101Classroomyesyesyesyesnono
WW 102Classroomyesyesyesyesnono
WW 103Classroomyesyesyesyesyesno
WW 105Meetingnoyesnononono
SH 300Classroomyesyesyesyesnono
SH 307Classroomyesyesyesyesnono
SH 509Classroomyesyesyesyesnono
SH 510Classroomyesyesyesyesnono
EW 200Classroomyesyesyesyesnono
EW 204Classroomyesyesyesyesnono
EW 205Classroomyesyesyesyesnoyes
EW 206Classroomyesyesyesyesnono
Computer Lab Rentals
  • 15-Seat Lab, Half Day – $200
  • 15-Seat Lab, Full Day – $350
  • 24-Seat Lab, Half Day – $250
  • 24-Seat Lab, Full Day – $400

Note: If you have additional software to install, you must have the appropriate licenses, and there is an additional $100 fee for the software installation.


Video Conferencing Pricing
  • NW 306 Board Room – $250 + Standard Room Rental Fee (Call)
  • NW 200 Ampitheatre – $250 + Standard Room Rental Fee (Call)
  • WW 103 Classroom – $250 + Standard Room Rental Fee (Call)

Note: For evening or weekends, additional fees may apply if IT-support is required.

John Peters – Director of Technology & Innovation
W. (705)-949-2301, x4420 / M. 705.987-3550 (john.peters@algomau.ca)

Rose Taylor – Helpdesk Supervisor
W. (705) 949-2301 x4412 (rose.taylor@algomau.ca)

Craig Diotte – Systems Administrator
W. (705) 949-2301 x4414 (craig.diotte@algomau.ca)

Keith DeConto – Network Administrator
W. (705) 949-2301 x4415 (keith.deconto@algomau.ca)

Christopher McBride – Application Developer
W. (705) 949-2301 x4418  (Christopher.McBride@algomau.ca)

Lindsay Aceti  – Application Developer
W. (705)-949-2301 x4409 (lindsay.aceti@algomau.ca)

Richard Belair – Support Desk Specialist
W. (705)-949-2301 x3162 (richard.belair@algomau.ca)

Rasheed Boustani Support Desk Specialist
W. (905)-451-0100 x3522 / C.289.544.5262 (rasheed.boustani@algomau.ca)

Information Technology Services is located on the third floor of the Information and Communications Technology (ICT) Wing at Algoma University in room NW303.  Our IT Helpdesk, which is the first point of contact for all IT-related inquiries is on the second floor in room NW202.

Information Technology Services
Algoma University
1520 Queen St. East
Sault Ste. Marie, Ontario
Canada P6A2G4