IT Services
The Innovation & Technology Services department is responsible for all computing resources on campus. We offer a wide range of support and services to Algoma U students, staff and faculty.
For service requests and incidents, or, if you have any technology related questions, please visit our service desk portal listed above.
Our Vision
To empower a culture of technological innovation and collaboration within the Algoma University community. To meet the needs of the Algoma University community by delivering innovative technological solutions and first-class customer support.
Our Mission
The Innovation & Technology (IT) Department at Algoma University is committed to ensuring the effective and efficient management of the university’s technology assets, optimizing operational performance, and supporting the institution’s academic and administrative missions. Our mandate is to deliver predictable, reliable, and secure IT services while proactively preparing the university for the future by adopting and integrating emerging technologies.
We aim to provide a strategic technology roadmap and deliver on that roadmap which aligns with the university’s long-term goals, fosters innovation, and enhances the overall campus experience for students, faculty, and staff.
Contacting us
Brampton Campus:
Welcome Centre, IT Service Desk, (A-101), 24 Queen St E
(905) 415-0100 x3518
Helpdesk hours are 8:00 am-7:30 pm (Monday-Friday),
and 8:00 am – 5:00 pm (Saturday – Sunday).
Sault Ste. Marie Campus:
On-Campus: x4450
Local Phone: (705) 946-7360
Toll-Free Phone: (888) 902-7866
Helpdesk hours are 8:00 am-7:30 pm (Monday-Friday),
and 12:00 pm-4:00 pm (Sunday).
Regular hours for senior IT staff are 8:00 am-4:00 pm (Monday-Friday).
Student FAQs
Since online learning is new the many of our students, we want to make sure that students are comfortable with the transition of moving to online courses. On this page, you will find answers to frequently asked IT questions.
Learn MoreRoom Technology
| Room | Type | Computer | Projector | DVD/VHS | Audio | Video Conference | Audio Conference |
|---|---|---|---|---|---|---|---|
| BT 203 | Classroom | yes | yes | yes | yes | yes | yes |
| BT 305 | Classroom | yes | yes | yes | yes | no | no |
| BT 400 | Classroom | yes | yes | yes | yes | no | no |
| NW 200 | Classroom | yes | yes | yes | yes | yes | yes |
| NW 101 | Lab | yes (10) | no | no | no | no | no |
| NW 103 | Lab | yes (15) | yes | no | yes | yes | no |
| NW 104 | Lab | yes (15) | yes | no | yes | no | no |
| NW 105 | Lab | yes (24) | yes | no | yes | no | no |
| NW 306 | Meeting | no | yes | no | no | yes | yes |
| WW 101 | Classroom | yes | yes | yes | yes | no | no |
| WW 102 | Classroom | yes | yes | yes | yes | no | no |
| WW 103 | Classroom | yes | yes | yes | yes | yes | no |
| WW 105 | Meeting | no | yes | no | no | no | no |
| SH 300 | Classroom | yes | yes | yes | yes | no | no |
| SH 307 | Classroom | yes | yes | yes | yes | no | no |
| SH 509 | Classroom | yes | yes | yes | yes | no | no |
| SH 510 | Classroom | yes | yes | yes | yes | no | no |
| EW 200 | Classroom | yes | yes | yes | yes | no | no |
| EW 204 | Classroom | yes | yes | yes | yes | no | no |
| EW 205 | Classroom | yes | yes | yes | yes | no | yes |
| EW 206 | Classroom | yes | yes | yes | yes | no | no |
Computer Lab Rentals
- 15-Seat Lab, Half Day – $200
- 15-Seat Lab, Full Day – $350
- 24-Seat Lab, Half Day – $250
- 24-Seat Lab, Full Day – $400
Note: If you have additional software to install, you must have the appropriate licenses, and there is an additional $100 fee for the software installation.
Video Conferencing Pricing
- NW 306 Board Room – $250 + Standard Room Rental Fee (Call)
- NW 200 Ampitheatre – $250 + Standard Room Rental Fee (Call)
- WW 103 Classroom – $250 + Standard Room Rental Fee (Call)
Note: For evening or weekends, additional fees may apply if IT-support is required.
Classroom and Meeting Rooms Rentals
- Classrooms – $150
- Meeting rooms – $75
- Shingwauk Auditorium – $200
- Doc Brown Lounge – $200
- Great West Life Amphitheatre- $400 (full day) $200 (half day)
Note: For evening or weekends, additional fees may apply if IT-support is required.
André Allen – Chief Information Officer
W. (289) 406-0200 / ([email protected])
John Peters – Director of Technology & Innovation
W. (705) 949-2301, x4420 / M. 705.987-3550 ([email protected])
Rasheed Boustani – Manager, IT Service Operations
W. (905)451-0100 x3522 / ([email protected])
Rose Taylor – Manager, IT Projects and Development
W. (705) 949-2301 x4412 / ([email protected])
Craig Diotte – Manager, IT Infrastructure
W. (705) 949-2301 x4414 / ([email protected])
Each group in the IT Team is works across and with the rest of the IT team and other Algoma University teams to deliver exceptional service to staff, students and faculty.
| Department | Leader |
|---|---|
| Office Of the CIO | CIO |
| Information Security & Enterprise Architecture | Director |
| Enterprise Applications & Web Development | Director |
| Infrastructure and Operations | Director |
| Name | Title | Contact |
|---|---|---|
| André Allen | Chief Information officer | [email protected] |
| Mavis Chung | Executive Assistant | [email protected] |
| John Peters | Director IT | [email protected] |
| Vacant | IT Business Operations | |
| Dorinda Diotte | IT & AV Administrator | [email protected] |
| Vacant | Director, Information Security and Enterprise Architecture | |
| Orion Sloley | Senior Developer & Enterprise Architect | [email protected] |
| Mohammed Javid | Security Analyst | |
| Vacant | Security Analyst | |
| Rasheed Boustani | Manager Service Desk | [email protected] |
| Emmanuel Akpan | Senior Service Desk | [email protected] |
| Braydan Kenny | Service Desk Specialist | |
| Tanishka | Service Desk Specialist | |
| Ali Hilal | Service Desk Specialist | |
| Mansour Kaveh | Service Desk Specialist | |
| Daniel Lam | Service Desk Specialist | |
| Bhupin Neupane | Service Desk Specialist | |
| Chris Ricci | Service Desk Specialist | |
| Craig Diotte | Manager IT Infrastructure & Networks | |
| Keith Deconto | Network and Security Admin | |
| Tejpreet Dihlon | Network Administrator | |
| Glenn Driver | Systems Administrator | |
| Richard Belair | Systems Administrator | |
| Patrick Orser | AV Technician | |
| Chris Cartwright | AV Technician | |
| Himal Sitoula | AV Technician | |
| Rose Taylor | Manager IT Projects and Development | [email protected] |
| Chris McBride | Senior Developer | |
| Codey Boss | Senior Developer | |
| Om Makwana | Application Support Specialist | |
| Himal Patel | Application Support Specialist | |
| Tarun Dandham | Application Support Specialist | |
| Harshit Sharma | Application Support Specialist | |
| Shakshi Sharma | Systems & Service Admin |
Sault Ste. Marie
Innovation & Technology Services is located on the third floor of the Information and Communications Technology (ICT) Wing at Algoma University in room NW303. Our IT Helpdesk, which is the first point of contact for all IT-related inquiries, is on the same floor in the Wishart library.
Brampton
Innovation & Technology Services is located on the ground floor of 24 Queen St at Algoma University in the Welcome Centre. Our IT Helpdesk, which is the first point of contact for all IT-related inquiries, is on the same floor.
Mississauga (PACE)
Innovation & Technology Services is located on the ground floor of 5110 Creekbank Road at door 2. Our IT Helpdesk, which is the first point of contact for all IT-related inquiries, is on the same floor.
