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Student FAQ: COVID-19 Impact on Sault Ste. Marie Campus

Last updated: November 17th, 2021 at 3:35 PM

Due to a recent surge in confirmed cases of COVID-19 reported across the Algoma Region and Sault Ste. Marie, Algoma Public Health (APH) is increasing area public health measures, including imposing capacity limits and physical distancing requirements at local businesses. Please see latest memo here.


The Provincial government announced that Ontario will be entering Step 3 of reopening on Friday, July 16, 2021.

Please see return to campus information detailed in the latest Communication Memo sent out on September 7, 2021.

Campus Hours:

Shingwauk Hall – Monday to Friday 8:00 am to 11:00 pm and Saturday/Sunday 9:00 am to 9:00 pm (entrance via Z or U door)

Convergence Center – Monday to Friday 8:00 am to 11:00 pm. Employees will be able to access both East and West doors via swipe during open and closed hours.  If your swipe access is not working, please submit an IT ticket.

All students, employees and guests will be required to screen in via SaniTrakr upon arrival.

Visitors are now required to provide proof of full vaccination in order to access campus and events.

International Student FAQ

Vaccine Policy

  • All employees, students and guests are required to check-in upon arrival.
  • Students and employees are required to complete the Health Screening prior to or upon entry to any Algoma University building.
  • Guests are required to complete a guest sign-in.
  • You will now be required to update your SaniTrakr profile.

Be sure to follow our social media @algomau, @AUSU82, and our Youtube channel for updates on ways to virtually spend time together and support one another.


The Wishart Library is open Monday to Thursday 8:30 am to 10:00 pm, Friday 8:30 am to 8:00 pm, Saturday and Sunday 11:00 am to 4:00 pm. The library will continue curbside pickup on Tuesday, Wednesday, Thursday from 10 am-3 pm until further notice. Research help is available by emailing reference@algomau.ca or via the Ask a Librarian online chat service.

IT Services/Computer labs will continue to operate Monday to Friday from 8 a.m. to 7:30 p.m. To connect with an IT Service Desk team member, call 705-949-2301 x4450 or (888) 902-7866 during our hours of operation or start a chat session.  On the IT Support portal page, search our solutions for self-serve options or submit an incident or service request.

NW203 Computer Lab will be open and available with capacity restrictions during normal campus hours.

Please note that gatherings indoors will now be allowed but with a restriction of a maximum of 25 and outdoor gatherings can be booked for up to a maximum of 100 people.  Space can be booked through the gatherings request form.

For additional information about the re-opening of the SSM campus, please review our June 9, 2021 memo.

To connect with an IT Service Desk team member, visit the IT Support portal page via servicedesk.algomau.ca. You may search our solutions for self serve options or submit an incident or service request. Should your request be of an urgent nature, submit a ticket and then call 705-949-2301 x 4450 or (888) 902-7866 during the hours listed below or start a chat session.

8:45am – 7:30pm Monday – Friday

1:00pm – 4:00pm Saturday – Sunday

Will be open during campus hours.  Should a student require access to the labs outside of the listed hours, they are asked to email covid@algomau.ca


The Wishart Library is now open Monday to Thursday 8:30 am to 10:00 pm, Friday 8:30 am to 8:00 pm, Saturday and Sunday 11:00 am to 4:00 pm. Research help is available by emailing reference@algomau.ca or via the Ask a Librarian online chat service.

To request curbside pickup please go to the library website.

Curbside pickup or ship to home only.  If you have any questions, please email 0922mgr@follett.com.

You can order your textbooks at www.algomashop.ca and have the books and supplies shipped to your home.

Order your books online and select curbside pick-up. We will email you the instructions once your order is ready for pick-up. We will be available Monday to Friday, 9:00 am to 3:00 pm.

Go digital! We are working on making as many digital books available as possible. Save on money and time by purchasing your books digitally at www.algomashop.ca.

Questions? Email us at 0922mgr@follett.com

The Cafeteria and Tim Hortons will remain closed for the Winter semester. Students living on campus should have received information regarding available food options. If you did not receive this information, please contact housing@algomau.ca.

Students are encouraged to bring a filled water bottle with them for use while on campus. Water fountains that have a water bottle filling station will be accessible. Water fountains that do not have this feature are not accessible at present.

Vending Machines will still be available.

GLC now open to members. Should you have any questions, please contact AJ Pirillo at aj.pirillo@algomau.ca.

Please complete the gathering form for review and consideration based on our current zone restrictions.

All common spaces (student lounges, public gathering spaces) for students remain closed until further notice.

Security remains in place to ensure the safety and well-being of all campus residence students and essential staff. Security, as always, will be monitoring all aspects of the campus infrastructure to identify and direct any and all emergencies to the proper authorities. They are not on campus to provide access to campus spaces. Should interactions be required, the Security staff will require that proper distancing be observed.

Due to the province wide lockdown there have been some changes made to the AUSU Food Pantry operations. These changes are made to ensure the safety of our students and community members accessing this service, and must be followed.

Please READ of the following changes:

  • Pickup is the outside globe door by the pay meter parking lot to the left of the front entrance. Please knock to let us know you have arrived.
  • Until lockdown lifts you will not be allowed inside the pantry, Curb Side Pick up ONLY
  • Please be on time for your appointment and wear a mask. Only ONE person can attend the appointment.
  • Please list your dietary requirements and preferred items when you make your appointment
  • The pantry will do its best to meet your requests but will not be able to guarantee exact items.
  • Food bags will be arranged prior to your arrival so it is VERY important that you come to the correct time slot and tell the pantry assistant your name so that you do not end up with the wrong bag of food.
  • If you cannot make your appointment PLEASE Cancel it on the Calendar, as we have coordinators on site who are expecting and waiting for you.

Starting Monday April 5, 2021

Appointments MUST be made through the NEW google calendar link:https://calendar.google.com/calendar/u/0/selfsched?sstoken=UUwtMXh1azI2RThvfGRlZmF1bHR8YjA5OTcxODViZDM4NjM4NmVhMDVkNjAyMjU2ZDZjOWI

The following changes are required by administration and have not been made lightly. Hopefully this will be short term changes. We appreciate your cooperation and look forward to seeing you! If you have any further questions please email ausufood.pantry@ausu.algomau.ca

Shingwauk Hall is open Monday to Friday – 8:00 am to 6:00 pm, Saturday 1:00 pm to 9:00 pm (entrance via Z or U door).

Monday – Friday (8:00am – 4:00pm)


Your cooperation in following guidelines is appreciated and important as we protect the health and safety of everyone on campus. Thunderbirds protecting Thunderbirds: Thunderbirds protecting Community.

Please note that it is now required under the Non-Academic Student Code of Conduct that all students follow Algoma University Health and Safety rules. If you have questions or are concerned you may have been exposed to COVID-19, please contact healthservices@algomau.ca.



The Sault Ste. Marie campus is expected to provide some in-person program delivery and a continued increase to on-site service delivery this spring.

For the Fall 2021 term, we expect to use multiple delivery formats as we transition from entirely virtual learning to a combination of in-person, hybrid/blended and virtual delivery modes. We are optimistic that we will see increased access to sports, recreational activities and on-campus community events, as well as more in-person academic and student-facing support services.

For more information, please view this Communication Memo.

Please work directly with Brianne Pringle on any ongoing research and access to campus.

Registration will open on February 22nd, 2020. Speak to an Academic Success Advisor! Student Success has set up Daily DROP-IN advising from 1-1:30. Just click the Drop-in advising link and connect with an advisor! You can also register through your Student Portal.

At Algoma University, we’re committed to helping you continue learning with an array of online courses that span degrees, disciplines and fields. Now is the time to stay home and keep learning. With small class sizes, Algoma is bridging the gap between a virtual education and a personalized education. For more information, please view the Online/Remote Learning page.


In order to provide additional services for students on all our campuses, Student
Success Central will offer a daily “drop-in” via Google Hangouts. If you are in need of academic, wellness or immigration support please join us by clicking here Monday – Friday, 1:00 – 1:30 PM. Those students who have questions or need immediate support are encouraged to email advising@algomau.ca and a member of the Student Success Team will respond.

Academic Advising will be done online via Google Hangouts or over the phone. Where an advisor feels it is needed, in-person meetings with Academic Advisors will be by appointment only. In-person drop-ins will be suspended until further notice. To speak to an Academic Advisor, please email advising@algomau.ca  or call 705-949-2301 EXT 4238.

Immigration Advising will be done online via Google Hangouts or over the phone. Where an advisor feels it is needed, in-person meetings will be by appointment only.  To speak to an Immigration Advisor, please email at immigration@algomau.ca or call 705-949-2301 EXT 4238.

To find out more, please visit our Health Services page.

For further enquiry about your account balance, please refer to your student portal (students.algomau.ca) or email accounts@algomau.ca.

For questions regarding financial aid, please email fao@algomau.ca.

  • For any services offered by the Office of the Registrar, please visit the website. While many student requests can be completed using the online links on the website, general information requests can still be sent to regoffice@algomau.ca. We ask for your patience during these challenging times.  
  • The Learning Centre is open by appointment only. We are encouraging meetings by phone or Google Hangouts.
  • Face to face tutoring is suspended until further notice but, if both parties are agreeable, tutoring can happen online through Google Hangouts.
  • All previously booked tests that were to happen within class time this week have been cancelled.  

Please email learning@algomau.ca or call EXT 4221 (Barb) or EXT 4225 (Raquel) for extra information.

The Career Link Seminar Series is now offered online. If you would like to join or set up an online session please email Darren.Vaughan@Algomau.ca.
Please keep an eye on Facebook and Instagram for updates.

We strongly recommend that all eligible students continue to look for summer/co-op employment. Employment opportunities are posted on your Student Portal under Job Opportunities. You may also want to visit our Online Career Fair here. Further, continue to check websites such as Employment Solutions, Indeed, Wow Jobs and SooToday. It is recommended you go through this link to see if you qualify for the Emergency Response Benefit. I recommend International Students take a look as well. This is a difficult time for seeking summer employment.

If you need assistance, please contact: Cindi Elgie, Co-op, Career & Experiential Learning at cindi.elgie@algomau.ca

You safety comes first. All members of the Algoma University community have the right to work and study in an environment that is free from any form of sexual violence.

Please visit our Sexual Violence Resources and Supports webpage for up to date information and contacts. We are here to listen and help you explore your options.


Coronaviruses are a large family of viruses that originate in animals but are known to cause respiratory illness in humans, particularly during the fall and winter months. Other novel coronaviruses have included Severe Acute Respiratory Syndrome (SARS) and Middle East Respiratory Syndrome (MERS-CoV).

In January, 2020, a novel coronavirus (SARS-CoV-2) was identified as the cause of an outbreak of pneumonia originating in Wuhan, China. The latest statistics for Ontario are available at ontario.ca/coronavirus.

  • Fever (a temperature of 37.8 degrees or higher);
  • New or worsening cough;
  • Barking cough, making whistling noise when breathing (croup);
  • Shortness of breath (unable to breathe deeply or feeling unable to catch one’s breath);
  • Sore throat (not related to seasonal allergies or other known conditions);
  • Trouble/Difficulty swallowing;
  • Runny nose, or nasal congestion (not related to seasonal allergies or other known causes or conditions);
  • Unusual headache;
  • Changes in taste or smell (e.g. lost sense of taste);
  • Nausea or vomiting (not related to other known causes or conditions);
  • Diarrhea or stomach pain (not related to other known causes or conditions);
  • Unexplained fatigue (lack of energy);
  • Sore muscles (long lasting or unusual);
  • Pink eye (irritated, itchy or painful eye that may have crusting or discharge; conjunctivitis);
  • Falling down often
  • Sluggishness or lack of appetite (note these note these symptoms may be more relevant to infants and young children)
  • Unexplained rashes

Complications from the 2019 novel coronavirus can include serious conditions, like pneumonia or kidney failure, and in some cases, death.

Visit the Government of Canada’s website for all of the latest updates and the self assessment test.

You can find additional information at:


Together, let’s limit the spread of COVID-19 and prevent future outbreaks. COVID Alert helps us break the cycle of infection. The app can let people know of possible exposures before any symptoms appear. That way, we can take care of ourselves and protect our communities.

Download now

As part of its fall preparedness plan, Keeping Ontarians Safe: Preparing for Future Waves of COVID-19, the Ontario government is partnering with pharmacies to expand access to COVID-19 testing to track, trace and isolate cases.

Effective immediately, Ontarians should only seek testing at assessment centres if you are:

  • Showing COVID-19 symptoms;
  • Have been exposed to a confirmed case of the virus, as informed by your public health unit or exposure notification through the COVID Alert app;
  • A resident or work in a setting that has a COVID-19 outbreak, as identified and informed by your local public health unit; and
  • Eligible for testing as part of a targeted testing initiative directed by the Ministry of Health or the Ministry of Long-Term Care.
  • Wear a mask
  • Practice social distancing
  • Wash your hands thoroughly with soap and water frequently and thoroughly, including between your fingers and under your nails;
  • Use alcohol-based hand sanitizer if soap and water are not available; 
  • Avoid touching your eyes, nose or mouth; 
  • Cough or sneeze using a tissue or into your elbow or sleevecover your nose and mouth when you sneeze;
  • Avoid close contact with anyone showing symptoms of respiratory illness; 
  • Stay home if you are sick and avoid contact with others; 
  • If you are sick, contact a health care provider about your symptoms.

Visit the Government of Canada’s website for all of the latest updates and the self assessment test.

The COVID-19 virus can only spread through direct touch or through infected droplets from coughing or sneezing. This means we can build community immunity with social distancing and personal prevention.

Download package 2 – Build community immunity with social distancing (PDF)

No, the flu vaccine does not protect against coronaviruses.

The flu is mainly caused by two types of viruses: influenza A and influenza B.

No. The 2019 novel coronavirus like any other illness can spread to anyone. If you have recently visited a high-risk area, you should contact a health care provider or visit the nearest emergency room. Currently, the risk of contracting 2019 novel coronavirus in Ontario is low.

The Ontario Government implemented a provincial wide mask policy, that resulted in minor changes to our existing Algoma University Mask Policy. Please review the updated mask policy here.

No. Wearing of masks is a personal choice. Some people choose to wear masks as a form of prevention. However, consumer masks, such as those sold in pharmacies have limited value and do not guarantee against contracting the 2019 novel coronavirus.

To reduce exposure to and transmission of a range of illnesses, including coronaviruses, you should follow usual health precautions such as:

  • Wash your hands often;
  • Avoid contact with people who are sick; and
  • Practise proper cough and sneeze etiquette (sneeze or cough into your elbow).

Please see the following public health resource on self-isolation and self-monitoring.

Additional FAQ updates on academic accommodations, academic and non-academic support services, finances, travel and other areas of student concern will be added on an ongoing basis.